After the class-action lawsuit, Consumer Reports claims Fitbit trackers work just fine and found that the wearable gadgets have a very slight and excusable inaccuracy. Among fitness trackers, Fitbit is arguably the most popular company to provide them.
However, the company recently came under fire after several customers complained about their services. In fact, clients from Colorado, Wisconsin, and California claimed they have been mislead by Fitbit’s advertising in regards to their gadgets. More specifically, the problems surrounded their Charge HR and Surge products, which were stated to have faulty heart monitoring functions.
Heartbeat tracking is easily one of the most important aspects of a fitness gadget. If it’s inaccurate, it not only challenges the quality of the device, but potentially the user’s health. One customer in particular, who was part of the class-action lawsuit filed against Fitbit, stated that her device had a major margin of error. While her Fitbit Charge HR showed 86 beats per minute, her trainer measured it with another device that displayed 160 beats per minute.
The extreme inaccuracy would certainly be cause for concern. The user also claimed that she was refused a refund when she returned the faulty device.
However, Fitbit stood firm by their tech. They stated that their PurePulse technology is working perfectly. In spite of it, the company’s shares dropped by 18% that week. Now, it appears that the fitness company does have a very reliable ally: Consumer Reports. According to them, their tests did not show such vas inaccuracies in the Fitbit products. They tested both the Charge HR and Surge wearables before presenting their results.
In order to compare, they used the Polar H7 device. It’s a heart tracking monitor that is considered to be one of the best on the market. However, it requires the band to be strapped around the chest as opposed to the wrist, which makes it uncomfortable for some users.
Both devices were tested on men and women, during different types of workouts. The Charge HR did note some issues through more intensive sessions, but the problem was easily solved by simply moving the gadget a little further up the forearm. In the tighter grip, it seemed that it worked perfectly, though it is commonly advertised as a wrist wearable.
However, through all the trials they conducted, Consumer Reports stated that the Fitbit trackers were off only by 3 beats per minute. It’s a fairly insignificant difference that should not worry customers. It’s certainly a lot better than the nearly 80 beats per minute of a difference that the accusers have claimed.
Image source: idownloadblog.com