Search engine giant Google on Friday announced shut down of its Hangout-based expert video chat service, Helpouts, in April this year.
Google Helpouts allows users to establish an online conversation with the experts via Hangouts and get solution to all their technical problems without any charge.
Explaining the factors leading to the shutdown, Google in a post said, “The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn’t grown at the pace we had expected. Sadly, we’ve made the tough decision to shut down the product.”
The Helpouts was launched by Google in November 2013. The company had further rolled out its remote learning application in April 2014.
The company will finally shut down the Helpouts service on April 20 this year. According to the Google officials, the company would be offering its Helpout users to download their history with the help of Google Takeout from April 20 until November 1 this year.
With the video tutorial service of Google Helpouts, which is based on Google Hangouts, the users can talk to experts on one-on-one basis for free and also pay for live video chats who can help them with step-by-step instructions to solve any problem on topics like computers, fitness, fashion, and other topics.
According to reports, the company is likely to roll out a similar video customer support service for its Google Play customers.