Samsung has chosen to come forward and reply to the panicked customers who recently found out that Samsung’s Smart TVs might be actually eavesdropping and collecting private information.
The reaction was outraged enough for Samsung to weigh in on the issue on Tuesday. Replying through a blog post, Samsung explained the mechanism behind voice recognition and also stated that its policy language will suffer some modification. The spokesperson stressed the importance of safety in the designing of Samsung’s products. They explained that all the data their products collect are heavily encrypted, protecting all their customers’ private information and also avoiding illegal collection or usage.
In the same blog post, the feature of voice recognition was thoroughly explained. There are two possible ways to use it, first of which implies that the Smart TV will respond to voice commands, such as “volume up” or “next channel”, in which case, the television doesn’t collect or send out any information.
The second characteristic of the voice recognition feature kicks in whenever the user performs searches by voice command, which is sent for processing to a third-party company. In Samsung’s case, that company is Nuance Communications, which is providing the option that your television can “understand” what you’re saying and respond in consequence with the answer you are looking for.
If we are being honest, Samsung’s products are not the only one using a voice-control technology which has to listen all the time – even though the feature is most of the time in sleep mode, if you’re not using the product. Any other service or product you need to activate by using a certain phrase – think of “Hey Siri” or “Okay Google” – is always listening, so it can wake up upon recognizing the magic words.
This information is not new, but even so, people might react negatively and stop using voice control if they suspect their privacy could be invaded.
Image Source: Flat Panels HD