Lowe’s Departs from 430 Employees at Corporate Headquarters

Lowe’s eliminated thousands of positions at its corporate headquarters to focus more on customer service agents.

Lowe’s Companies Inc. has been a leader in the retail home improvement industry since 1946. The company has more than 1,800 stores across Canada, Mexico, and the United States. To remain competitive, Lowe’s has already closed 2,400 positions back in January in an effort to increase its revenue. Most of the jobs were in management and the strategy behind this was to invest less in back-end activities and more in the customer service domain. The company continues to experience a complete reorganization as it has just announced a new series of layoffs. This time, this will affect its corporate headquarters in Mooresville N.C.

Lowe’s Companies Inc. continued its initiative to reorganize its system by a new series of layoffs. This time, the decision regards mostly its corporate headquarters in Mooresville N.C. Most of the closed positions are from the management sector with 430 discharged corporate officers. This wave had fainter echoes outside Mooresville, with 25 support jobs in other units and 70 support positions in Wilkesboro.

This recent event is just the effect of a new plan announced by the company recently. The home improvement organization wants to benefit from a smaller number of managing positions. In exchange, the company is looking to empower its relationship with customers by focusing more on jobs that offer support to clients while they are in the stores. The initial plan was to depart from 2,400 employees, but that number is already surpassed.

The company made public an official statement according to which from now on the attention would be on meeting the expectations of their customers and supporting its strategy on multiple shopping channels such as online, phone or physical shops. The goal of the new restructuring plan is to have one or two assistant store managers less per store.

Giving its large pool of employees, the new cuts impacted only 1% of its current workforce. Several experts are of the opinion that the recent decisions were taken in an effort to better compete with its rivals such as Home Depot. The manager of the corporate public relations, Karen Cobb, admitted that such business actions are never easy. However, even though it is always hard to depart from employees, the new plan ensures the consolidation of a better future for Lowe’s Companies Inc. in its industry.

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